Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, phone number, and installation address when you request our services or contact our support team.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, respond to your inquiries, process installations, and communicate important service updates.

3. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our website. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.

4. Analytics

We may use analytics tools to understand website traffic and usage patterns, such as which pages are visited and how long visitors stay. This data is aggregated and used to improve the website and does not identify you individually unless you have separately provided us with personal information.

5. Third-Party Services

We may share information with trusted third-party service providers who assist us in operating our network, processing payments, or delivering services to you. These providers are only given the information necessary to perform their functions and are expected to keep it confidential.

6. Information Sharing

We do not sell your personal information.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we take reasonable steps to remove or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@tropi.my.id.

10. Business Contact

This Privacy Policy is issued by PT Transmisi Optik Indonesia. If you have questions about this Privacy Policy, please contact us at support@tropi.my.id or 0815-1030-5836.